Glenn founded BaldrigeCoach in 1989 to help organizations become more productive, profitable, and fun places to work in by harnessing the power of performance excellence.  His firm consistently produces profound results for clients across America by applying the Baldrige Criteria and lean tools, systems, and principles of the Shingo Prize. A service organization reduced customer returns over 90% and saved over 15 million dollars, a manufacturer avoided making a 7 million dollar capital expenditure by adopting a lean strategy, and a distributor improved customer satisfaction by 50%.

To date he has coached fourteen companies that received the Baldrige Award including local recipients Park Place Lexus, Texas Name Plate, Branch Smith Printing, Karlee, and Marlow Industries. 

Glenn is a frequent speaker and workshop presenter at state, national and international conferences.

Glenn retired from AT&T in 1989, after working in a broad range of manufacturing and service management positions. That organization received three Baldrige Awards, the Shingo Prize, and the Deming Prize.

Glenn’s field experience includes service as a Malcolm Baldrige National Quality Award Examiner in 1992 and 1993, Texas Quality Award Judge from 1994 to 1999, a Shingo Prize Examiner from 2000 to 2008, and national-level judge for the ASQ International Team Excellence Award Process. 

Glenn is a Fellow of the American Society for Quality (ASQ) and a Fellow of the American Production and Inventory Control Society (APICS).  He is a Six Sigma Black Belt, Certified Quality Engineer, Certified Quality Auditor, and Certified Quality Manager.   

He received the Distinguished Achievement Award from the American Society for Training and Development and holds an MBA from Michigan State University and a BSIM from Purdue University. He is a member of the American College of Healthcare Executives (ACHE) and is joining the Board of Directors of a large, local health system in March.

Glenn is the author of numerous articles including, How to Prepare an Excellence Award Application and Change Healthcare Organizations from Good to Great. He is writing a book How to Win the Baldrige Award. The book isn’t really about the award but how to transform your organization and sustain it.